PROTECT
Maintenance
A website needs care after launch. Unauthorised access, hosting problems, spam and system faults can pose risks that are not always visible. We monitor your site, take preventive measures and respond promptly when problems arise.
We start with the server setup and plan for secure operation. We monitor whether the site is working correctly and set up alerts for attacks and potentially risky plugins, so signs of trouble can be identified early.
Security measures and access restrictions help reduce the risk of unauthorised access and attacks. We restrict vulnerable areas at server and administration levels. For WordPress sites, we assess and apply necessary updates after checking them in a test environment.
Maintenance provides support when problems arise. If your site goes down or develops a fault, we investigate and help with recovery. You do not need to know the technical terms: we can also coordinate with the hosting provider and handle technical checks.
This service aims to keep websites running reliably and reduce risks. We take preventive measures and monitor for unauthorised access and faults, but cannot prevent every incident or attack.
We check WordPress and plugin updates before applying them. However, compatibility with your theme, plugins or hosting environment may cause issues after an update. If that happens, we assess the situation and propose further work where needed.
We aim to respond promptly to faults and outages. Investigation and coordination with the hosting provider can take time.
Maintenance covers managing, monitoring and maintaining the site. New pages, design changes and new features are outside this scope and are quoted separately.
We may need access details for your hosting, domain and CMS. If these are missing because someone has left or a handover was incomplete, we can help assess the situation.
When a site works normally, maintenance may not seem necessary. But we regularly hear from businesses whose websites suddenly stop loading, whose email stops working or whose sites have suffered unauthorised access.
Our maintenance service provides a framework for keeping things running smoothly.
The scope varies between providers. We explain not only updates but also security measures, backups and arrangements for responding to incidents.
You can also ask us for a second opinion on your current agreement.
We cannot guarantee complete security.
We can put measures in place to reduce risk and help detect and respond to problems early.
Updates can sometimes cause problems. That is why we check them as carefully as possible before applying them.
The important question is how to update safely, rather than simply whether to update.
We first investigate the cause. The response depends on whether the problem is with the server, the site software, the domain or SSL.
We also help with the necessary technical communication.
This is a common situation. Depending on the circumstances, investigation or resetting access may be necessary. We can help you organise the information and work out the next steps.
Yes. We start by understanding the current situation, without criticising your existing provider.
That is fine. You do not need to learn the technical terminology.
Some clients come to us without even knowing which company manages their website.
Yes, although starting with an investigation can take time.
Knowing the site's setup in advance makes it easier to respond when something goes wrong.
The three most common situations are a former website manager leaving without a handover, losing contact with the production company, and a website or email service suddenly stopping.
01
Success starts before production.
We clarify your business, customers, competitors, search needs and user journeys to design a site structure that supports results. Before considering appearance or page count, we define who needs to hear what, then move into production.
02
Make your value clear. Creative production with one team.
We create websites, video, photography, branding and graphics to suit your goals. Beyond appearance, we combine words, design, photography and film to communicate the value of your business and services.
03
Creative work that grows with your business.
Launch is only the beginning. Looking at traffic, enquiries and recruitment applications, we develop SEO articles, add content, use video and improve user journeys to help your website deliver results.
04
Maintenance that lets you focus on your business.
We support the management of servers, domains, SSL, WordPress, security, backups and updates. We help prevent problems and keep your information up to date.
