01
Understand the business and its challenges
We start by understanding your business, services and current challenges. A request to redesign a website can have many goals: more enquiries, stronger recruitment or easier updates. Those goals shape the pages, messages and user journeys the site needs.
- Discovery interviews
- Business understanding
- Customer, competitor and company analysis
- Current-state review
02
Define the message and direction
A website needs to do more than display information. It should help people find what they need, understand it and take the next step. We define who the site is for, what to communicate, how to present it and where to guide enquiries or applications. Agreeing on this framework helps design, photography, copywriting and development move in the same direction.
- Concept
- Sitemap
- Page structure
- User journeys
- Distinctive strengths
- Content outline
03
Plan beyond launch
A useful website needs a plan for search, updates and ongoing operation from the start. We consider the keywords people will use, the pages you may add, the information your team will update and the measures you will use to improve the site. Planning these details early makes improvements after launch easier.
- Landing page planning
- Traffic and conversion planning
- Analytics and evaluation
- Operational planning
- Post-launch improvement plan